Exchange Policy

To be eligible for an exchange, your item must meet the following criteria:

• Timeframe: Exchange request initiated within 2 days of delivery
• Condition: Item must be unworn, unwashed, and in original condition
• Tags: All original tags must be attached and intact
• Packaging: Original packaging and accessories included
• Hygiene: No signs of use, perfume, or body oils

Eligible Items:

• T-shirts and tops
• Hoodies and sweatshirts
• Tote bags
• Jackets and outerwear

Non-Exchangeable Items:

• Undergarments and intimate apparel
• Items marked as "Final Sale"
• Damaged or altered items
• Items without original tags

Step 1: Contact Us

• Email us at seasonx.30@gmail.com or call +91 73783 69291
• Provide your order number and reason for exchange
• Specify the size/color you want to exchange to

Step 2: Approval & Instructions

• We'll review your request within 24 hours
• Receive exchange authorization and return instructions
• Get a prepaid return label (if eligible)

Step 3: Send the Item

• Pack the item securely in original packaging
• Include the exchange authorization form
• Ship using the provided return label

Step 4: Receive New Item

• We'll inspect the returned item within 2-3 business days
• New item ships within 24 hours of approval
• Receive tracking information via email

You can exchange your item for:

• Different Size: Same product in a different size
• Different Color: Same product in a different color
• Different Product: Different product of equal or higher value

Price Differences:

• If new item costs more, pay the difference
• If new item costs less, receive store credit
• Store credit valid for 6 months from issue date

Return Shipping:

• Customer responsible for return shipping costs
• Use our preferred shipping partners for discounted rates
• We provide prepaid labels for defective items only

Exchange Shipping:

• Standard shipping for replacement item: ₹100
• Express shipping available at additional cost
• Free shipping on exchanges over ₹2000

If you receive a defective or damaged item:

• Contact us within 24 hours of delivery
• Provide clear photos of the defect or damage
• We'll provide a prepaid return label
• Priority processing for replacement
• No shipping charges for defective item exchanges

• One Exchange Per Item: Each item can only be exchanged once
• Stock Availability: Exchanges subject to current inventory
• Seasonal Items: Limited exchange window for seasonal products
• Sale Items: Sale items may have limited exchange options

To minimize exchanges, please:

• Check our detailed size chart before ordering
• Measure yourself accurately
• Read product descriptions for fit information
• Contact us for sizing advice before purchase

Standard Processing:

• Exchange request approval: Within 24 hours
• Item inspection: 2-3 business days after receipt
• New item dispatch: Within 24 hours of approval
• Delivery: 3-7 business days from dispatch

Peak Season: Processing times may be extended during sale periods and festivals.

To initiate an exchange or get support:

Information to Include:

• Order number
• Item name and SKU
• Reason for exchange
• Preferred replacement (size/color/product)
• Photos (if applicable)