Refund Policy

SZNX does not provide refunds under any circumstances. This includes but is not limited to:

• Change of mind or preference
• Size or color dissatisfaction
• Delayed delivery (beyond our control)
• Damaged packaging (if product is undamaged)
• Personal reasons or emergencies

All sales are final. Please ensure you are completely satisfied with your selection before completing your purchase.

While we don't offer refunds, we do provide exchanges under specific conditions:

• Exchange requests must be initiated within 2 days of delivery
• Items must be unworn, unwashed, and in original condition
• All original tags and packaging must be intact
• Exchange is subject to availability of requested size/color
• Only one exchange per item is permitted

For detailed exchange procedures, please refer to our Exchange Policy.

Orders cannot be cancelled once placed and payment is processed. This policy ensures:

• Efficient order processing and quick dispatch
• Fair pricing for all customers
• Streamlined inventory management

Please double-check your order details, including size, color, and shipping address, before completing your purchase.

If you receive a defective or damaged item, we will provide an exchange:

• Report the issue within 24 hours of delivery
• Provide clear photos of the defect or damage
• Include your order number and delivery details
• We will arrange pickup and replacement at no additional cost

This exception applies only to manufacturing defects or shipping damage, not normal wear and tear.

Regarding payment processing:

• All payments are processed securely through Razorpay
• Payment confirmation means order acceptance
• No refunds will be issued to payment methods
• Failed payments will be automatically refunded by the payment gateway

To avoid size-related issues:

• Carefully check our size chart before ordering
• Measure yourself accurately using a measuring tape
• Consider the fit description provided for each product
• Contact our support team if you need sizing assistance

Remember, exchanges are available if you need a different size, subject to availability.

Special considerations for promotional items:

• Sale items follow the same no-refund policy
• Promotional codes cannot be refunded as cash
• Limited edition items may have restricted exchange options
• Bundle deals are treated as single transactions

As a customer, you are responsible for:

• Reading and understanding this refund policy
• Providing accurate shipping and contact information
• Being available to receive delivery
• Inspecting items upon delivery
• Following proper care instructions for your items

This no-refund policy may have limited exceptions only in cases of:

• Legal requirements under Indian consumer protection laws
• Fraudulent transactions verified by payment processors
• Technical errors resulting in duplicate charges

Such exceptions will be handled on a case-by-case basis and require management approval.

If you have questions about this refund policy or need assistance with an exchange:

Our customer support team is here to help you with exchanges and address any concerns about your order.