Shipping Policy

Domestic Shipping:

• We ship to all states and union territories in India
• Coverage includes metropolitan cities, towns, and remote areas
• PO Box and APO/FPO addresses accepted
• No shipping to international destinations currently

Restricted Areas:

• Some remote locations may have extended delivery times
• High-security zones may require additional verification
• We'll notify you if your location has any restrictions

Standard Shipping:

• Delivery Time: 3-7 business days
• Cost: ₹100
• Tracking provided for all shipments
• Signature required for delivery

Express Shipping:

• Currently not available
• Will be introduced soon for major cities
• 1-2 day delivery option coming soon

Additional Information:

• Shipping cost calculated at checkout
• No additional handling fees
• Taxes included in shipping cost
• Cost remains same regardless of weight

Order Processing:

• Orders processed within 1-2 business days
• Processing starts after payment confirmation
• Orders placed after 2 PM processed next business day
• Weekend orders processed on Monday

Business Days: Monday to Saturday (excluding public holidays)

Cut-off Time: 2:00 PM for same-day processing

Delivery Attempt:

• Up to 3 delivery attempts will be made
• Delivery between 9 AM - 8 PM
• SMS and email notifications sent
• Signature required for all deliveries

Failed Delivery:

• Package returned to local facility after 3 attempts
• 7-day hold period at facility
• Return to sender after hold period expires
• Re-delivery charges may apply

Tracking Information:

• Tracking number provided via email once shipped
• Real-time updates on package movement
• SMS notifications for key delivery milestones
• Track through our website or courier partner portal

Visit your Order History to track all your shipments.

We work with trusted shipping partners to ensure reliable delivery:

• Blue Dart
• DTDC
• India Post
• Delhivery

Shipping partner assigned based on your location and service availability.

Complete Address Required:

• Full name of recipient
• Complete street address with house/flat number
• Landmark (if applicable)
• City, state, and PIN code
• Valid phone number for delivery contact

Address Changes:

• Address cannot be changed after order is shipped
• Contact us immediately if correction needed
• Incorrect addresses may result in delivery delays

Eco-Friendly Packaging:

• Recyclable materials used wherever possible
• Minimal packaging to reduce environmental impact
• Protective packaging for delicate items
• SZNX branded packaging for gifting

All items are carefully packed to ensure they arrive in perfect condition.

Lost Packages:

• Report missing packages within 7 days of expected delivery
• We'll track with shipping partner and investigate
• Replacement sent once loss is confirmed
• Insurance coverage protects against loss

Damaged Packages:

• Inspect package upon delivery
• Report damage immediately with photos
• Do not accept severely damaged packages
• Replacement arranged at no additional cost

Extended Processing During:

• Festival seasons (Diwali, Dussehra, etc.)
• Sale periods and promotional events
• New product launches
• Weather-related disruptions

We'll notify customers of any expected delays during peak periods.

For shipping-related queries:

Information to Include:

• Order number
• Tracking number (if available)
• Shipping address
• Nature of inquiry